Refund policy

At KitchenNest, we believe that everyday accessories should make life more convenient, organized, and comfortable. Whether you have purchased an eyeglass storage case to protect your favorite frames, a soft cleaning cloth to maintain clear lenses, or an eyeglass chain to keep your glasses close at hand, we want every purchase to meet your expectations.

We understand that shopping online does not always allow you to examine a product in person before purchasing. For this reason, YERAC LLC provides a clear and customer-oriented return and refund process designed to address eligible returns, product concerns, incorrect shipments, and other order-related issues.

Our policy explains the conditions under which products may be returned, how refunds are reviewed, and what customers can expect throughout the process.

2. Return Eligibility and Time Limits

Customers may request a return within 30 calendar days from the date the order is delivered.

To qualify for a standard return, the following conditions should generally be satisfied:

  • The item must be in its original condition and must not show signs of excessive use.

  • The product should be returned with its original packaging, accessories, and included components whenever reasonably possible.

  • The item must not have been intentionally damaged, altered, or improperly handled after delivery.

  • The return request must be submitted within the applicable 30-day return period.

  • Customers should provide their order number and a brief explanation of the reason for the return.

For eyeglass storage cases, products should be returned without significant scratches, deformation, or damage caused by improper handling.

For eyeglass cleaning cloths, products should be unused, clean, and in their original packaging for standard change-of-mind returns.

For eyeglass chains and straps, all included connecting pieces, attachments, and accessories should be returned together.

We understand that certain products may need to be opened for inspection. Simply opening packaging to examine an item does not automatically eliminate eligibility. However, products showing substantial use or damage may not qualify for a standard return, subject to applicable consumer protection laws.

3. Products That Arrive Damaged, Defective, or Incorrect

Customer satisfaction is important to us, and we take fulfillment concerns seriously.

If your order arrives with visible damage, manufacturing defects, missing components, or an item different from what you purchased, please contact our customer service team as soon as reasonably possible.

To help us investigate efficiently, please include:

  • Your full name.

  • Your order confirmation number.

  • The date you received the package.

  • A description of the issue.

  • Clear photographs showing the affected product and its packaging, when available.

Examples of situations that may qualify for a replacement or refund include:

  • An eyeglass case arriving cracked, broken, or unable to close properly because of a product defect.

  • A cleaning cloth arriving with significant manufacturing damage or an unusual defect.

  • An eyeglass chain arriving with broken connectors, missing attachment components, or other defects that affect normal use.

  • Receiving a different product, style, or quantity from the items confirmed in your order.

  • Products damaged during transportation.

After reviewing the information, we may offer an appropriate solution, including a replacement, refund, or another reasonable resolution.

Customers will not be required to pay return shipping costs for confirmed defective, damaged, or incorrectly supplied merchandise when the return is authorized by us.

4. How to Request a Return

Please follow the steps below before sending any merchandise back.

Step 1 – Contact Customer Support

Send an email to [email protected] with the subject line "Return Request – Order Number."

Step 2 – Provide Order Information

Include your order number, the product you wish to return, and the reason for your request.

Step 3 – Wait for Return Instructions

Our customer service team will review your request and provide instructions regarding eligibility, return authorization, and the appropriate return destination.

Step 4 – Prepare the Package

Securely package the merchandise to prevent damage during transportation. Include the relevant product components and any return documentation requested by our support team.

Step 5 – Send the Authorized Return

Ship the package using the instructions provided by our customer service team. We recommend retaining your shipping receipt and tracking information until the return has been completed.

Please do not send merchandise to an address that has not been confirmed for your specific return request.

5. Refund Processing

Once an authorized return reaches our designated return location, the returned merchandise will be inspected when necessary.

We will evaluate the item's condition and compare the returned merchandise with the information provided in the original request.

If the return is approved, the refund will generally be initiated within 5–10 business days after approval.

Refunds will normally be credited to the original payment method used at checkout. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Please remember that:

  • Refunds cannot normally be transferred to a different payment account.

  • Original shipping charges, if applicable, may be non-refundable for standard change-of-mind returns.

  • Where a refund is required because of our fulfillment error or a confirmed defective product, applicable shipping charges will be addressed in accordance with the circumstances and applicable law.

  • Refunds will reflect the approved amount after any permitted adjustments.

We will notify customers if additional information is required before a refund can be completed.

6. Exchanges and Replacement Orders

If you receive an item that does not meet the confirmed order specifications, we will review the issue and determine whether an exchange, replacement, or refund is the most appropriate resolution.

For example, if an eyeglass chain arrives with a damaged clasp or a storage case arrives with a broken hinge, we may arrange a replacement when the product is available.

Replacement availability depends on current inventory. If an equivalent replacement cannot reasonably be provided, we may offer an appropriate refund instead.

Customers requesting an exchange because they selected the wrong style or no longer want the original item should first submit a standard return request.

7. Non-Returnable or Restricted Return Situations

Certain circumstances may prevent approval of a standard return, including:

  • Products that have been substantially used, damaged, or modified after delivery.

  • Items returned without prior authorization when authorization is reasonably required.

  • Products missing essential components or accessories.

  • Damage resulting from accidents, misuse, improper cleaning, or failure to follow product care instructions.

  • Requests submitted outside the applicable return period, unless an exception is required by law or approved by our customer service team.

These limitations do not eliminate any mandatory rights customers may have under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible at [email protected].

We will make reasonable efforts to stop an order before it enters fulfillment or is transferred to a shipping carrier.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, customers may request a return after delivery in accordance with this policy.

If an order is successfully canceled before shipment, the applicable refund will be processed through the original payment method.

9. Lost, Missing, or Undelivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please check your mailbox, front entrance, parcel locker, household receiving areas, and with other authorized recipients.

If the package remains missing, contact us with your order number and tracking details.

If tracking has not updated for an extended period or a package appears to have been lost in transit, we will review the shipment information and work toward an appropriate resolution.

Any replacement or refund will be assessed based on the available delivery records, carrier investigation, and applicable legal requirements.

10. Contact Information

For all return, refund, replacement, or cancellation questions, please contact:

Business Name: YERAC LLC
Website: https://www.kitchennestpr.com/
Contact Person: Linda Aguirre
Email: [email protected]
Return Address:
10630 NOAH'S CIR APT 822
NAPLES, FL 34116
United States

Please obtain return authorization and confirm the correct return instructions before mailing merchandise.

11. Florida Law and Consumer Rights

This policy is intended to operate consistently with applicable federal and Florida consumer protection laws, including relevant provisions of the Florida Deceptive and Unfair Trade Practices Act.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right that cannot legally be waived under applicable law.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

12. Policy Updates

YERAC LLC may revise this Return and Refund Policy from time to time to reflect operational changes, improvements to customer service procedures, or changes in applicable law.

The revised policy will be published on our website with an updated effective date. Changes will not retroactively eliminate rights associated with orders where doing so would violate applicable law.

By purchasing from KitchenNest, customers acknowledge that they have had an opportunity to review this Return and Refund Policy.